Salesforce is a cloud Software as a Service (SaaS) company that specializes in Customer Relationship Management (CRM).
Table of Contents
What is Software as a Service (SAAS)?
Software as a service (or SaaS) is a way of delivering applications over the Internet-as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management.
SAAS is also known as Web-based software, on-demand software, or hosted software.
A few benefits of SAAS:
Multi-tenancy model
Automated provisioning
Single Sign On
Subscription based billing
High availability
Elastic Infrastructure
Data Security
Application Security
Rate limiting/QoS
Audit
What is Customer Relationship Management (CRM)?
CRM is defined as customer relationship management and is a software system that helps business owners nurture their relationships with their clientele. A CRM also assists with organization, efficiency, time management, and impressing clients every step of the way.
CRM is a technology for managing all your company’s relationships and interactions with customers and potential customers. It is a platforms built to manage marketing, sales, customer service, and support, all connected to help companies work more effectively.
A few advantages:
Connect Your Business Silos.
Make Improvements To Your Bottom Line.
Identify And Categorize Leads.
Increase Customer Lifetime Value.
Offer Better Customer Support.
Improve Products And Services.
Be Ready For Whatever’s Next.
Why is Salesforce so Popular?
Salesforce is a great platform providing incredible opportunities for businesses of all types and sizes.
Advanced data organization – make the data accessible across all departments within a company.
Efficient Pipeline & Time Management – Automate, Set process, work flows, engage/ re-engage Customers
Advanced Analytics Tools – empower marketers, sales, and data analysts to establish intelligent customer interaction
AppExchange Ecosystem – access thousands of verified applications to expand the platform’s functionality
Flexibility and Customization – broader applicability to a varied range of companies and businesses
Cloud of Trust – complies with security and government regulations worldwide, such as TRUSTe, TUV Certificate, PCI DSS Compliance, ISO 27001 Certification, etc
Salesforce as a career?
3.3 million new jobs are predicted to be created in the Salesforce economy by 2022.
Introduction to Salesforce
Salesforce is a cloud Software as a Service (SaaS) company that specializes in Customer Relationship Management (CRM).
Table of Contents
What is Software as a Service (SAAS)?
Software as a service (or SaaS) is a way of delivering applications over the Internet-as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management.
SAAS is also known as Web-based software, on-demand software, or hosted software.
A few benefits of SAAS:
What is Customer Relationship Management (CRM)?
CRM is defined as customer relationship management and is a software system that helps business owners nurture their relationships with their clientele. A CRM also assists with organization, efficiency, time management, and impressing clients every step of the way.
CRM is a technology for managing all your company’s relationships and interactions with customers and potential customers. It is a platforms built to manage marketing, sales, customer service, and support, all connected to help companies work more effectively.
A few advantages:
Why is Salesforce so Popular?
Salesforce is a great platform providing incredible opportunities for businesses of all types and sizes.
Efficient Pipeline & Time Management – Automate, Set process, work flows, engage/ re-engage Customers
Advanced Analytics Tools – empower marketers, sales, and data analysts to establish intelligent customer interaction
AppExchange Ecosystem – access thousands of verified applications to expand the platform’s functionality
Flexibility and Customization – broader applicability to a varied range of companies and businesses
Cloud of Trust – complies with security and government regulations worldwide, such as TRUSTe, TUV Certificate, PCI DSS Compliance, ISO 27001 Certification, etc
Salesforce as a career?
3.3 million new jobs are predicted to be created in the Salesforce economy by 2022.
Various Job Profiles:
Technical Architect
Salesforce Consultant
Salesforce Project Manager
Salesforce Business Analyst
Salesforce Developer, etc.
Get started with Salesforce?
Sign up for an account to continue. –For training you can start with free trials. https://www.salesforce.com/form/signup/freetrial-elf-v2-fp/?d=cta-li-promo-147
Learn by Implementing – The best way to learn is by doing. With free salesforce trial, we can demonstrate all the features by coding and configuring.
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